Eligible
Sealed / unused items, or devices with original box, accessories and no physical damage.
7-day promise
Changed your mind? We’ve got you.
Eligible products in original condition can be returned within 7 days of delivery. Start on WhatsApp for the fastest path.
Start return on WhatsAppHow returns work
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1
Start a request
Message us on WhatsApp or email support@mobirexs.ae with your order number within 7 days.
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2
Get a return label
We confirm eligibility and share pickup / drop-off instructions for Dubai & UAE.
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3
We inspect & refund
Once the device is received in original condition, we process your refund or exchange.
Good to know
Not eligible
Activated eSIMs with carrier locks, missing parts, liquid damage, or items past 7 days.
Refund timing
Cash on Delivery orders are refunded by bank transfer, usually within 5–10 business days of the returned device passing inspection.
Free return shipping
Defective or wrong-item returns include free UAE pickup. Change-of-mind returns may share shipping.
Need help with an order?
Email support@mobirexs.ae or call +971 52 642 6112 — our Dubai team replies fast.